Originally published at: https://manvfat.com/man-v-fat-football-monthly-asked-listened/
Since we launched the second wave of MAN v FAT Football leagues we’ve had a ton of feedback from you, the players, and we’ve used that feedback to finesse the way we deliver the leagues. While we’re on that point please note if ever you have suggestions then please feel free to email us and we promise to
steal the best ideas and pass them off as our own listen.
We get it - you want to move to monthly direct debits and have the choice about when that comes out. Let’s do that then.
By far, the number one thing you’ve requested is to have your league fees collected on a monthly basis, instead of the slightly wonky three week time frame we were using. We wanted to make sure that everyone was on board with this as a potential change and so we put out a player survey and and there’s been a landslide - 93% of you voted to switch from paying £21 every three weeks (which is the way it works currently) to paying £25 every month.
The comments were primarily around the ease of setting this into your household budget but we also had a lot of feedback about the confusion when one season’s direct debit came to an end and then when we started another. You also were adamant that it would be useful to be able to select when your monthly payment came out. So we’re going to do that too (even though as it turns out it’s a right pain in the arris. Ho hum, the customer is always right, right?)
As the feedback was so overwhelming we’re going to move to this new system at the end of the next season for each league and implement the new monthly rolling payment system for the new league.
- Your feedback said that £6 per week was the right fee, so we’re keeping at that level, there is no price rise.
- We calculate the £25 per month as £6 per week over 50 weeks (no pitches are open over Christmas), divided by 12 this gives £25 per month.
- We will arrange rebates for bank holidays causing missed sessions, details of this will be made available through your coach.
- Feedback said that you wanted a session for the week/s between leagues so we’re going to do that too.
- We will no longer be able to offer the option to pay for an entire league in one go. If you want to get a discount on your league you do still have options though - you can earn a fiver for every friend, relative or colleague you refer into the leagues.
As ever, you’re still free to cancel at any time and continue playing up until the end of the period your latest payment covers. The flip-side of that is that if you’re sticking around for the league continuation (and 86% of players do, woohoo!), you don’t have to get a new direct debit set up.
If you’re an existing player you’ll start your new monthly subscription when you start your next league and they’ll continue until you’re ready to leave, a healthier, slimmer, fitter, stronger man (which I think you’ll agree is money well spent). If you’re a new player, your monthly subscription will begin from the day you join a team.
If you want to switch the day your direct debit comes out then all you have to do is email us at email@example.com and we'll get it changed for you.
I’m pleased to say that the Player Survey highlighted lots of really positive comments about how you’re finding the leagues and there was some blush-inducing stuff about how much you value the work that your coaches put in, and how the leagues are changing lives. This for us is the really exciting part. Running the leagues is a lot of work and the team put in some serious hours and miles to make these leagues exist and run as smoothly as possible, but to know that people are beating diabetes, being taken off blood pressure medication and are now able to play with their children in the park makes it all worthwhile.
There were a number of other issues raised (in no particular order - monitoring referees, wanting kits for the leagues, bigger/smaller pitches (might be difficult to square this one:), needing more equipment e.g. balls and bibs) which are now being sorted out. We’ll update you on all of these developments as they happen.
As ever, we actively want your feedback so please do let us know either on the forum or on email and we’ll do our best to sort out any issues and steal your great ideas.